Shipping policy

Shipping Policy

Last Updated: June 2026

Welcome to NexaMobile.shop. We are committed to delivering your smartphone purchases safely, securely, and on time. Please review our Shipping Policy to understand how orders are processed and delivered.

Shipping Policy for NexaMobile.shop

1. Order Processing

  • All orders are processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During sales, product launches, or festive seasons, processing times may be extended.

Once your order has been processed and shipped, you will receive a confirmation email or message containing tracking information.

2. Shipping Locations

NexaMobile.shop currently ships to locations across India.

We may expand our shipping coverage in the future. Availability of delivery services may vary depending on your location.

3. Estimated Delivery Time

Estimated delivery times are:

Location Estimated Delivery Time
Metro Cities 2–5 Business Days
Tier 2 & Tier 3 Cities 3–7 Business Days
Remote Areas 5–10 Business Days

Delivery times are estimates and may vary depending on courier operations and local conditions.

4. Shipping Charges

  • Shipping charges, if applicable, will be displayed during checkout.

  • Free shipping promotions may be offered on selected products or order values.

  • Any applicable shipping fees are non-refundable once an order has been dispatched.

5. Order Tracking

After shipment, customers will receive tracking details through email, SMS, or WhatsApp (where available).

You can use the tracking number provided to monitor your shipment status through the courier partner's website.

6. Delivery Delays

While we strive to deliver orders on time, delays may occur due to:

  • Weather conditions

  • Natural disasters

  • Public holidays

  • Government restrictions

  • Transportation disruptions

  • High-volume shopping periods

  • Courier service issues beyond our control

NexaMobile.shop shall not be held liable for delays caused by third-party logistics providers.

7. Delivery Attempts

Our delivery partners may make multiple delivery attempts.

If delivery cannot be completed because:

  • The customer is unavailable,

  • The provided address is incorrect,

  • The customer refuses delivery,

the package may be returned to us. Additional shipping charges may apply for reshipment.

8. Address Accuracy

Customers are responsible for providing accurate shipping information.

Please verify:

  • Full name

  • Mobile number

  • Complete delivery address

  • PIN code

NexaMobile.shop is not responsible for delays or losses resulting from incorrect shipping information provided by customers.

9. Damaged Packages

If your package arrives damaged:

  1. Take photographs of the package before opening.

  2. Record an unboxing video whenever possible.

  3. Contact our support team within 48 hours of delivery.

  4. Provide your order number and supporting evidence.

Failure to report damage within the specified period may affect claim eligibility.

10. Lost Shipments

If your tracking information shows unusual delays or indicates a lost shipment:

  • Contact our support team immediately.

  • We will coordinate with the courier partner to investigate the issue.

  • Resolution timelines depend on the courier's investigation process.

11. International Shipping

Currently, NexaMobile.shop ships only within India unless otherwise stated on the website.

International shipping services may be introduced in the future.

12. Force Majeure

NexaMobile.shop shall not be responsible for shipping delays or delivery failures resulting from circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Floods

  • Earthquakes

  • Pandemics

  • Strikes

  • Government actions

  • Transportation interruptions

13. Contact Us

For shipping-related inquiries, please contact:

NexaMobile.shop
📧 Email:dipankarbhowate95@gmail.com
🌐 Website: nexamobile.shop

Our Commitment

At NexaMobile.shop, we work with trusted courier partners to ensure that your smartphones and accessories reach you quickly, safely, and securely. We appreciate your trust and look forward to serving you. 📦📱✨